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Privacy Policy

Privacy Policy

Effective Date: 15/01/25

1. Introduction

SDM Housing (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://sdmhousing.co.uk or engage with our services.

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, date of birth, and other identifiers.

  • Contact Data: Address, email address, and telephone numbers.

  • Financial Data: Bank account details, income, and benefits information.

  • Tenancy Data: Tenancy agreements, rent payment history, and housing needs.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

  • Usage Data: Information about how you use our website and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We collect your personal data through:

  • Direct interactions: You may provide data by filling in forms or by corresponding with us by post, phone, email, or otherwise.

  • Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.

  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.

4. How We Use Your Information

We use your personal data to:

  • Provide and manage housing services.

  • Process applications and manage tenancies.

  • Communicate with you regarding our services.

  • Comply with legal and regulatory obligations.

  • Improve our website and services.

  • Conduct research and analysis to improve our services.

5. Legal Basis for Processing

Our processing of your personal data is based on:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.

  • Contractual necessity: Where processing is necessary for the performance of a contract with you.

  • Legal obligation: Where processing is necessary for compliance with a legal obligation.

  • Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

6. Sharing Your Information

We may share your personal data with:

  • Local authorities and government departments (e.g., HMRC, DWP).

  • Law enforcement agencies and courts.

  • Health and social care providers.

  • Utility companies and service providers.

  • Contractors and maintenance providers.

  • IT service providers.

  • Credit reference and debt collection agencies.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. For example, tenancy records are typically retained for six years after the end of the tenancy.

9. Your Rights

Under data protection laws, you have rights including:

  • Access: Request access to your personal data.

  • Rectification: Request correction of your personal data.

  • Erasure: Request erasure of your personal data.

  • Restriction: Request restriction of processing your personal data.

  • Objection: Object to processing of your personal data.

  • Data portability: Request transfer of your personal data to another party.

To exercise any of these rights, please contact us using the details below.

10. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your computer to collect standard internet log information and visitor behaviour information. You can set your browser to refuse all or some browser cookies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

SDM Housing

SDM Housing Software,
Elm House,
Oaklands Office Park,
Hooton, Cheshire,
CH66 7NZ

Email: admin@sdmhousing.co.uk

Phone: +441244 301999

13. Complaints

If you are unhappy with how we have used your data, you can contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: https://ico.org.uk

Phone: 0303 123 1113

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